Statement of Susan Harley, Deputy Director, Public Citizen’s Congress Watch Division
The allegations about T-Mobile’s business practices in Change to Win Retail Initiative’s just-released report, “Unmasking the ‘Un-Carrier’: Deception and Disparate Income at T-Mobile,” are shocking. The report raises serious questions and should be seen by government agencies like the U.S. Consumer Financial Protection Bureau, the mission of which is to shield consumers from unfair, deceptive or abusive practices.
The report raises critical questions, such as whether T-Mobile’s customers are being adequately notified about charges assessed by the cell company prior to entering into a phone agreement and whether the company’s marketing practices compound these potential problems. Additional issues highlighted in the report include whether T-Mobile’s debt collection practices are unfair to consumers and whether the company should institute changes to improve customer service.
These questions should not be ignored by government watchdog agencies. This report should be a wake-up call to regulators and customers alike. It’s time to dig into these charges to make sure that T-Mobile’s more than 61 million cell customers are not being taken advantage of.